Delete your Facebook (Meta) data

Converty lets merchants connect their Facebook (Meta) Ads account to see ad spend, profit and ROAS next to their orders. This page explains what Facebook data we store and how to have it deleted. It complements our Privacy Policy.

Only for the merchant's own store, Converty stores:

• the identifiers, names, currency, status and recent spend of the ad accounts the merchant can access, and which of them the merchant selected;
• ad-spend figures by date, with the identifiers and names of the campaigns, ad sets and ads they belong to;
• the access token needed to keep the connection, its expiry date, and the merchant's app-scoped Facebook user ID.

We do not store your Facebook profile, friends, messages or posts, and we never post on your behalf.

1. Sign in to your Converty dashboard.
2. Go to Statistics, then Marketing.
3. Click Disconnect Meta and confirm.

This immediately and permanently erases all Facebook data stored for your store: the access token, the ad-account information and all ad-spend figures. You can reconnect at any time.

If you cannot sign in, email support@converty.shop from the address linked to your store, or tell us which store it concerns. We delete the data within 30 days of receiving your request and reply by email to confirm once it is done.

Removing the app from Business Integrations in your Facebook settings stops Converty from reading new data, but does not erase data already stored. If you clicked Send Request when removing it, Meta forwards your request to us and we delete your data within 30 days. You can also delete it yourself in Converty or email us as described above.

After deletion we keep no Facebook data, unless the law requires us to retain it. If you delete your Converty store or account without disconnecting first, the Facebook data is deleted with the rest of your store's data within the account-closure period described in our Privacy Policy.

Email: support@converty.shop
Registered office: Ariana, Mnihla, Republic of Tunisia