Payment, Cancellation and Refund Policy

By using the converty.shop platform or purchasing any subscription or service on it, you acknowledge that you have read, understood, and agreed to this policy. If you do not agree to any of these terms, please refrain from using the platform and its services.

Accepted Currencies

The currencies accepted for financial transactions on the platform are the Tunisian dinar and the US dollar. The platform bears no responsibility for conversion fees or international banking charges that may be imposed on the user by the issuing bank of their card.

Available Payment Methods

Payment is made via bank cards (debit cards) supporting international and Tunisian cards. All payments are processed through secure and authorized electronic payment gateways.

Account Wallet Funding

Your account wallet on the platform is funded using the debit card linked to your account.

International Exchange Fees

When paying with an international card, the issuing bank may impose additional exchange fees. These fees are subject to the policies of the card's issuing bank and the platform bears no responsibility for them.

Free Start

You can start using the platform entirely for free. The platform charges no commission or fees until your realized sales exceed 10,000 Tunisian dinars or its equivalent in US dollars.

Commission After Exceeding the Exemption Threshold

After exceeding the threshold of 10,000 Tunisian dinars or its equivalent in US dollars in realized sales, the platform charges a commission of 0.3% (equivalent to 3 dinars for every 1,000 dinars in sales).

Monthly Subscription Plans

When a merchant's sales exceed 90,000 Tunisian dinars or its equivalent in US dollars within the last 30 days, access to fixed monthly subscription plans starting at 99 US dollars is automatically activated as an alternative to the commission system. The merchant retains the freedom to choose between switching to the monthly subscription or remaining on the commission system.

Net Revenue Calculation

Your sales revenue is calculated based on the sales actually realized in your store on the platform.

Invoicing

The platform provides each user with the ability to obtain a tax-inclusive invoice for their account. The user must enter their tax identification number (tax ID) and invoicing details in the payment section of the dashboard. The invoice is issued once per month and includes all payments made during that month.

Payment Confirmation

After a successful payment, you will receive a confirmation message at the email address registered on the platform. If you do not receive the confirmation message or have any questions regarding the payment, you may contact the technical support team.

Processing Time

Most payment transactions are processed upon completion. However, processing times may vary depending on the payment method used. To ensure prompt processing of your payment, it is recommended to verify the accuracy of all information before completing the transaction.

Payment Rejection

If your payment is rejected, please verify the following:

• a) The accuracy of the payment method information entered.
• b) The availability of sufficient balance in your bank card or bank account.
• c) The absence of any restrictions imposed on your card by the issuing bank.

Technical Issues During Payment

In rare cases, technical issues may prevent payment confirmation despite the amount being debited from your account. In such cases, the support team commits to resolving the matter immediately and restoring the amount to your account. Please contact technical support as soon as this occurs.

Subscription Renewal

Subscriptions are renewed manually by the user, and the subscription amount is deducted from the available balance in the account wallet. There is no automatic renewal of subscriptions on the platform.

The user must ensure sufficient balance is available in their wallet before proceeding with the renewal.

Subscription Cancellation

The subscription cannot be cancelled after activation and the start of the current period. However, the subscription is automatically cancelled if it is not renewed upon expiration, without any additional action required from the user.

Grace Period

The user is entitled to request a full refund of the amount paid within fourteen (14) days from the date of purchase, provided the service is not among the services excluded from refund (detailed below).

After the 14-day grace period has elapsed, the user is not entitled to a refund of any amounts paid. We encourage users to try the platform's services during this period to ensure they meet their requirements.

Non-Refundable Services

Some services or products available on the platform may be non-refundable. These services are clearly identified in their description when displayed. Users are encouraged to read service descriptions carefully before making a purchase. No refunds are granted for non-refundable services, even during the 14-day grace period.

Refund Request Procedure

To submit a refund request, please follow these steps:

• a) Contact the customer support team via phone/WhatsApp: +216 48 272 872 or via email: contact@converty.shop.
• b) Provide a clear reason for the refund request along with the account and transaction details.
• c) The support team will review the request and respond as soon as possible.

Refund Processing Time

Approved refund requests are processed within a maximum of fourteen (14) business days. The refunded amount is issued to the original payment method used for the purchase.

Refund Amount

If the refund request is approved:

• a) The refunded amount reflects the actual price paid by the user (including any discounts or promotional offers applied at the time of purchase).
• b) Payment gateway fees (if applicable) are deducted from the refund amount and are not borne by the platform.
• c) The platform does not bear any exchange or conversion fees imposed by the issuing bank when returning the amount to international cards.

Refund Request Rejection

The platform reserves the right to reject a refund request in any of the following cases:

• a) If it is determined that the user is abusing the refund policy or exploiting it unlawfully.
• b) If the 14-day grace period has elapsed.
• c) If the service is among the services excluded from refund.
• d) If the subscription was renewed manually by the user.

Each merchant registered on the platform is responsible for assessing and fulfilling all tax obligations imposed by the laws of their country. The merchant must:

• a) Stay informed of the tax laws applicable in their local jurisdiction.
• b) Consult specialized tax experts when needed.
• c) Fully comply with tax requirements and periodically report their revenues in accordance with applicable regulations.

The platform bears no responsibility in the event of a merchant's failure to meet their tax obligations or violation of the tax laws applicable in their local jurisdiction.

The platform reserves the right to modify or update this policy from time to time. When any substantial modification is made:

• a) Registered users are notified via email thirty (30) days before the effective date of the modification.
• b) The updated version of the policy is published on the platform with reference to its effective date.
• c) The user's continued use of the platform after the modifications take effect is deemed tacit acceptance thereof.

It is recommended to review this policy periodically to stay informed of any changes.

For any inquiries regarding this policy or payment and refund operations, you may contact us via:

• Email: contact@converty.shop
• Phone / WhatsApp: +216 48 272 872
• Headquarters: Ariana, El Mnihla — Republic of Tunisia
• Website: converty.shop