General Policy, Terms and Conditions

Your access to the Platform or its associated mobile application, or the creation of an account thereon, constitutes your express and unconditional acceptance of all rules, terms, conditions, warranties, and guidelines set forth in this document, including the terms governing use, payment, and financial transactions.

These Terms and Conditions are legally binding upon acceptance; therefore, please read them carefully before using the Platform.

These Terms and Conditions apply to all users and visitors of the Platform without exception.

The Platform is an electronic technology infrastructure that enables its users to create online stores for the purpose of conducting e-commerce and managing orders. The services provided by the Platform include, without limitation: the creation and design of online stores, product and inventory management, order processing and tracking, provision of analytics and reporting tools, facilitation of shipping and delivery operations, and management of communications with buyers.

The Platform operates solely as a technology service provider, and its responsibility is limited to providing the digital infrastructure necessary to enable users to conduct their commercial activities. Accordingly:

• a) The Administration does not own, sell, trade in, or exercise control over the quality or pricing of any products or services listed on the stores created by users.
• b) The Platform shall not be deemed a party to any contract of sale or commercial transaction conducted between the user (merchant) and the buyer, and full responsibility for such transactions shall rest exclusively with the parties thereto.
• c) The Platform bears no liability with respect to the conformity of listed products or services to their advertised specifications, their fitness for purpose or safety, or any damage that may arise from their use.
• d) The user (merchant) alone bears full responsibility for compliance with all applicable laws and regulations pertaining to the products and services they offer, including consumer protection laws, safety standards, and import and export requirements.

The Platform is available for operation in the Republic of Tunisia, the Middle East region, and worldwide, with the aim of facilitating access to investment opportunities in the field of e-commerce.

Upon creating an account on the Platform and using its services, the user shall be provided with their own online store. The Platform shall not charge any fees until the user's total sales reach ten thousand (10,000) Tunisian Dinars or the equivalent in US Dollars at the prevailing exchange rate at the time such threshold is reached.

After exceeding the threshold of ten thousand (10,000) Tunisian Dinars or the equivalent in US Dollars in sales, the Platform shall charge a commission of three per mille (0.3%), equivalent to three (3) Dinars for every one thousand (1,000) Dinars in sales.

A user whose total sales over the preceding thirty (30) days exceed ninety thousand (90,000) Tunisian Dinars or the equivalent in their online store's currency shall be eligible to benefit from fixed monthly subscription plans. This option shall be activated automatically upon reaching said threshold, and subscriptions start from ninety-nine (99) US Dollars per month, tiered according to the monthly transaction volume ceiling of the online store. The user retains full discretion to choose one of the fixed monthly subscription plans or to remain on the three per mille (0.3%) commission model.

Service usage prices are subject to modification. In the event of any change, the Administration undertakes to notify users thirty (30) days prior to the effective date of such modification via their registered email address.

Domain Name and Operational Interface

Upon investing in your own store through the Platform, you are entitled to use your website under a domain name of your choosing, with an operational interface at your disposal. However, the Administration reserves the right to monitor the performance of the website without the right to disclose any information pertaining thereto to any third party, except pursuant to a judicial order, and reserves the right to take any measures in the event of a breach of the Terms of Use.

Accuracy of Data and Information

The user undertakes to:

• a) Ensure complete accuracy in all data and information entered during registration or at any subsequent time.
• b) Refrain from impersonating others or using an email address or any information belonging to another person or inconsistent with their actual details.

The user shall be fully responsible for maintaining the confidentiality of their account information, in particular their password. The user shall likewise bear full responsibility for any use of their account, whether by themselves or by any third-party intermediary. The user is prohibited from disclosing such credentials to any third parties.

The user alone bears the responsibility for assessing and fulfilling any tax obligations in their country of domicile. The user is required to remain informed of applicable tax laws and to consult qualified experts. The Platform shall bear no liability in the event that the user fails to comply with tax regulations within their local jurisdiction.

The Administration respects the privacy of its users. It may receive and store any information provided to it by the user on the Platform.

The Administration may also automatically receive and record information in its server logs from the user's browser upon accessing the Platform, including the user's Internet Protocol (IP) address.

The Privacy Policy is intended to define the provisions governing the use of personal information that the Administration may obtain about the user, including the use of cookies. For further details, please refer to the Privacy Policy published on the Platform.

The Platform accepts electronic payment via the internet using both international and Tunisian electronic cards.

For further information regarding the cancellation and refund policy, please refer to the dedicated page on the Platform.

These Terms and Conditions are subject to modification from time to time and apply to all services provided directly or indirectly (including through third parties) via the internet, mobile devices, email, or telephone.

The Administration reserves the right to modify the Terms of Use or any content on the Platform from time to time, including for security, legal, or regulatory reasons, or to reflect updates or changes to the services or functionality of the Platform.

Registered users shall be notified of any modifications via their registered email address. Such notifications may also be provided by posting the changes on the Platform or the application, or through official social media accounts.

Changes shall take effect immediately upon publication of the amended documents on the Platform. The user's continued use of the Platform following the publication of any amendments shall constitute their express consent to such changes.

Users are advised to review the Platform and the Terms of Use periodically to ensure they are aware of and in compliance with the current version. Users are entitled to download and print the applicable Terms and Conditions at any time.

Administration's Right to Terminate an Account

The Administration reserves the right to terminate the user's access and delete their subscription within a period of sixty (60) business days, following receipt of documented information via email indicating misuse of the Platform.

User's Right to Terminate

The user may likewise terminate their access and registration within the same period of sixty (60) business days.

Immediate Termination

The right of immediate termination shall remain in force for any reason constituting a prohibited act as specified in the Usage Policy.

Account Suspension

The Administration reserves the right to suspend an account in the event of repeated or serious violations of the applicable guidelines and policies. The user is required to notify the Administration of any unlawful reviews or responses so that appropriate action may be taken in respect thereof.

Financial Settlement upon Termination or Permanent Ban

In the event of account termination or permanent ban (which shall only occur following the commission of a serious violation as specified in the Usage Policy):

• a) All transactions carried out by the user shall be reviewed to assess any damage caused to any member or to the Administration.
• b) The amount of compensation for any proven damage shall be deducted from the user's balance on the Platform.
• c) The user is entitled to withdraw the remaining balance after sixty (60) business days have elapsed from the date of account freezing, by contacting technical support via live chat or via their registered email address.

The Platform shall bear no liability for technical failures arising from causes beyond its control, or for damages resulting from force majeure (Force Majeure).

The Platform does not guarantee that its services will be available without interruption, and the Administration may conduct technical maintenance operations at times it selects at its sole discretion.

The Administration shall bear no criminal or civil liability, nor any material or moral obligations, arising from the use of products listed on users' stores following the completion of a purchase, or arising from the use of the Platform in general. Such liability shall rest with the user responsible therefor, subject to the general warranty provisions set forth by the Platform exclusively.

The Platform shall bear no liability for transactions conducted between the user and any third party to which the Platform has enabled connectivity, including without limitation: shipping and delivery companies, logistics service providers, and other external applications and services. The user's dealings with such parties are governed by the individual terms and policies of each party, and the user alone bears full responsibility for any dispute or damage that may arise from such dealings.

Unless otherwise indicated, the name, appearance, and trademark converty.shop are the exclusive property of the Administration.

All content published on the Platform, including without limitation: source code, databases, functionality, software, website designs, audio, visual and textual content, photographs, graphics, and logos — is owned by, controlled by, or licensed to the Administration, and is protected by copyright, trademark, intellectual property rights, and non-competition provisions, in accordance with the legislation in force in the Republic of Tunisia and relevant international conventions.

The copying, reproduction, compilation, republication, uploading, posting, public display, encoding, translation, transmission, distribution, sale, licensing, or exploitation of any part of the Platform, its content, or its marks for any commercial purpose is strictly prohibited without obtaining prior express written permission from the Administration.

Official notifications shall be made via the email address registered on the Platform. To communicate with the Administration, users may use the email address displayed at the bottom of the Platform's pages, or the chat option available between merchants, buyers, and the technical support team via the chat tool shown in the personal account.

By using any of the Platform's services or sending electronic messages to the Administration, the user is deemed to be communicating electronically. The Administration will communicate with the user electronically through various means, including: email, messages in the personal account, in-app notifications, and the Platform's dedicated message centre.

For the purposes of the contractual relationship, the user agrees that all agreements, notifications, disclosures, or other correspondence sent by the Administration electronically satisfy any legal requirement that such correspondence be in written form, unless applicable laws prescribe a different form of correspondence.

The Republic of Tunisia shall be deemed the legal domicile of the Administration.

Any dispute relating to the Platform's policies or the use of its services shall be governed by the provisions of the laws and legislation in force in the Republic of Tunisia.

These Terms and Conditions define the contractual framework established between the user and the Administration, pursuant to which access to and use of the Platform's services are made available.

In the event that any provision of these Terms and Conditions is found to be void or unenforceable, the remaining provisions shall continue to be valid and in full force and effect.

Any failure by the Administration to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision at a later time.

These Terms and Conditions shall come into effect as of the date of their publication on the Platform.

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• Email: contact@converty.shop
• Website: converty.shop